Refund policy

Exchange & Return Policy

At Maria Flor Boutique, our goal is for every Florzinha to feel confident, happy, and beautiful with her purchase.
To make your experience as smooth as possible, we have created a simple and transparent exchange policy.

1. Exchange Request Period

We accept exchange requests within 7 calendar days of:

  • the date of purchase for in-store purchases; or

  • the delivery date for online orders.

2. Eligibility for Exchange

To be eligible for an exchange, the item must be:

  • in original condition;

  • unworn and unused;

  • free from any signs of washing or alteration;

  • with all original tags attached;

  • free of makeup, perfume, deodorant, stains, or any other marks;

  • accompanied by the original receipt or proof of purchase.

Items that do not meet these conditions will not be accepted for exchange.

3. Exchange Value

Items may be exchanged for:

  • another item of equal value; or

  • an item of greater value, with payment of the price difference.

If preferred, approved exchanges may also be issued as store credit for future purchases.

4. Refunds

Maria Flor Boutique does not offer refunds.
Approved requests will be handled exclusively through:

  • exchange for another item; or

  • store credit.

5. Non-Exchangeable Items

The following items are not eligible for exchange:

  • items marked as Final Sale;

  • discounted, promotional, or clearance items;

  • accessories;

  • personalized items;

  • items showing signs of wear, use, washing, or damage after delivery.

6. Online Orders

For purchases made through our website, exchange requests must be submitted within 7 calendar days of delivery.

Return Shipping Costs

  • Return shipping costs for exchanges are the responsibility of the customer.

  • If the item arrived damaged, defective, or incorrect, Maria Flor Boutique will cover the return shipping costs.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To speed up the process, please include:

  • your order number;

  • your full name;

  • photos of the item received;

  • a brief description of the issue.

8. How to Request an Exchange

To request an exchange, please contact our customer support team at:

support@mariaflorboutique.com

Our team will provide the next steps and assist you through the process.

9. Final Notes

Maria Flor Boutique reserves the right to refuse exchange requests that do not comply with the conditions outlined in this policy.